Delivery policy

Some orders are delivered by our own staff; others are placed through food delivery apps such as Zomato and Swiggy and delivered by the app’s delivery partners. Who is responsible for the delivery depends on who delivers it.

Orders we deliver ourselves

• We are responsible for the delivery from our café to your door — the right items, sound packaging and delivery within a reasonable time.
• Each café delivers to the PIN codes it lists, each with its own delivery charge and time. Enter your PIN code at checkout to see whether we deliver there, what it costs and about how long it takes. A café may set a minimum order for delivery, and deliver free above a set amount; both are shown at checkout.
• Delivery orders are paid online when you place them. Delivery times are estimates and can change with traffic and weather. You can follow your order — confirmed, being made, out for delivery — on its order page, and we text you when it is confirmed and when it leaves the café.
• Please check your order when it arrives and tell the café straight away if anything is wrong.
• Please make sure someone is available at the address you give. If we cannot reach you, the order cannot be cancelled or refunded, because it has already been prepared.

Orders through Zomato, Swiggy and other apps

• These orders are delivered by the app’s delivery partners, not by us. We are not responsible for the delivery.
• Please raise any complaint about delivery — a late or missing order, spills or damage on the way, or the delivery partner’s conduct — with the app you ordered from, through its help section.
• Refunds for these orders are handled by the app under its own policy. If something we prepared is wrong, report it through the app too, and it will reach us.

Pickup from the café

For pickup, give your order number (it starts with KB) at the counter of the café you chose. We text you when it is ready. If you chose to pay at the counter, pay when you collect.

Dine-in ordered ahead

At a café that offers it, you can order and pay online, then eat in. Give your order number at the counter when you arrive and we will bring it to your table.

When your food arrives

Freshly prepared food is best eaten as soon as it arrives and should be eaten the same day. Packed bakery items carry an expiry date on the label — please check it. See our Refund & cancellation policy if something is not right.