Refund & cancellation policy

We want every order to be right. Refunds are decided by the café that served you, case by case, under this policy.

Cancelling an order

• You can cancel an order until we start preparing it. Call the café you ordered from as soon as you can — its number is on our Locations page.
• Once we have started preparing your order, it cannot be cancelled. Food made for you cannot be sold to anyone else.
• Online orders are paid at the counter, so cancelling before we start costs you nothing.
• If we have to cancel your order — for example, because an item has sold out — anything you have paid is refunded in full.

If something is wrong with your order

• Please check your order when you collect it or when it is delivered. If an item is wrong, missing or not up to standard, tell us straight away, and no later than the same day.
• Keep your bill, and show us the item or a photo of it.
• Depending on the problem, the café will replace the item, give you a credit or refund you.

What we cannot refund

• An order you no longer want after we have started preparing it.
• Food eaten after its expiry date, later than the day it was bought, or not stored as its label says. Freshly prepared food is meant to be eaten the same day.
• Complaints made after the day of purchase, or about an item that has mostly been eaten.
• A difference in personal taste, when the item was made as described.
• Orders placed through Zomato, Swiggy or another app. Refunds for those are handled by the app under its own policy — please raise them there.

How refunds are paid

Refunds go back the way you paid. A cash refund is given at the counter. A UPI or card refund usually reaches your account within 5–7 working days, depending on your bank.